NOTE: The MFA update is scheduled for March 28th. To prepare for the release, we recommend downloading an authenticator app and reviewing our helpful guides in advance.
Why do I need multi-factor authentication?
MFA helps maintain the security of the ConSol system by preventing unauthorised users from accessing accounts. You can find more about what multifactor authentication (MFA) means for you and your work HERE.
I've lost access to my authentication app, or the authenticator TOTP code doesn't work - what should I do?
If you’ve lost access to your authenticator app and can’t retrieve your 6-digit code, please contact your company’s ConSol admin to initiate a password and MFA reset. If your admin encounters any issues while resetting your MFA, please direct them to the guide HERE or have them contact our help desk for assistance at support@consol.com.au
Which authenticator app can I use?
Google Authenticator and Microsoft Authenticator are the most popular. If you have a preferred authenticator app, feel free to use whichever one is most convenient for you.
Can I change my email address and phone number?
Yes, you can. Navigate to the Users drop-down, click "My Details", make the required changes, and click "Update."
You will receive an email notification with the changes made. If you didn't make these adjustments, please contact your company's administrator and or support@consol.com.au to investigate further.
I got an email saying my email address has changed, but it hasn't - what should I do?
If you received an email indicating that your email has changed without your request, please contact your company's admin immediately.
Why do I keep having to enter my MFA code?
Each time you log out of your ConSol account and log back in, you'll be prompted to enter your MFA code. This security measure protects your account and data from any malicious login attempts.
I am the only ConSol user in my company, and I need to reset my MFA - what do I do?
If you are the only administrator in your company and have lost access to your MFA code, please contact support@consol.com.au using the same email address you used to create your account. Please note that we will ask for additional information to verify your account ownership.