How to set-up multi-factor authentication?
To set up MFA for ConSol, please follow the guide HERE.
Why do I need multi-factor authentication?
MFA helps maintain the security of the ConSol system by preventing unauthorised users from accessing accounts. You can find more about what multifactor authentication (MFA) means for you and your work HERE.
I've lost access to my authentication app, or the authenticator TOTP code doesn't work - what should I do?
A possible cause of a TOTP code not working is a discrepancy with the date and time settings on your mobile phone. Since authenticator apps create time-based one-time passwords (TOTP), they depend on the date and time on your device being accurate. The codes might not function properly if the clock on your phone is even slightly off.
To fix this, check that your phone’s date and time settings are set to automatic:
- Go to your phone’s Settings
- Find Date & Time
- Make sure “Set Automatically” or “Automatic Date & Time” is enabled
After adjusting this setting, try entering the latest 6-digit code into ConSol.
If changing your mobile phone's date and time does not solve your problem or you have lost access to your authenticator app, please contact your company’s ConSol admin to initiate a password and MFA reset. If your admin encounters any issues while resetting your MFA, please direct them to the guide
HERE or have them contact our help desk for assistance at support@consol.com.au
Which authenticator app can I use?
Google Authenticator and Microsoft Authenticator are the most popular. If you have a preferred authenticator app, feel free to use whichever one is most convenient for you.
Can I change my email address and phone number?
Yes, you can. Navigate to the Users drop-down, click "My Details", make the required changes, and click "Update."
You will receive an email notification with the changes made. If you didn't make these adjustments, please contact your company's administrator and or support@consol.com.au to investigate further.
I got an email saying my email address has changed, but it hasn't - what should I do?
If you received an email indicating that your email has changed without your request, please contact your company's admin immediately.
Why do I keep having to enter my MFA code?
Each time you log out of your ConSol account and log back in, you'll be prompted to enter your MFA code. This security measure protects your account and data from any malicious login attempts.
I am the only ConSol user in my company, and I need to reset my MFA - what do I do?
If you are the only administrator in your company and have lost access to your MFA code, please contact support@consol.com.au using the same email address you used to create your account. Please note that we will ask for additional information to verify your account ownership.