NOTE: The MFA update is scheduled for March 28th. To prepare for the release, we recommend downloading an authenticator app and reviewing our helpful guides in advance.
If you lose access to your Authenticator App and can no longer obtain your 6-digit code, this guide will walk you through the steps to regain access to your ConSol account.
Only your company's System Admin and HR Admin can initiate an MFA + password reset.
If you are a System Administrator and need to reset Multi-Factor Authentication (MFA) for a user, please follow the steps below:
1: Head to the navigation bar and select "Find Users."
2: Select "Edit" next to the user whose MFA and password need to be reset. Then, scroll to the bottom of the page and click "Reset Password + MFA."
3: To confirm the Password and Multi-Factor Authentication (MFA) reset, click "Yes" on the pop-up window.
4: Once these steps are completed, the user who lost access to their account can regain access by following the instructions below.
- How To: Reset Your Password - Detailed guide on setting up a new password
- How To: Set Up Multi-Factor Authentication (MFA) - Detailed guide on setting up MFA