An Order cannot continue to be processed after a request for variation until after a response from the Customer has been viewed.
1. Select Worklist from the ConSol menu.
2. From the drop-down select All.
3. Scroll down to the Orders section and select Customer Response to Variation Request Worklist.
4. Click Action next to the response you wish to view. The Variation Status column shows for each item on the Order whether the Customer has Agreed to or Rejected the variation.
5. View the variation response from the Customer:
6. To acknowledge the Customer response, click Response Viewed. The customer's response is now only visible in the History of the order and an email may be generated to advise the Customer that the response has been viewed.
7. A notification window opens indicating that the Order can now be found in the Work In Progress Worklist. Click OK.