Customers with specific requirements regarding the evidence needed to support a claim can detail the particular artefacts (i.e documents or images) required for each item that may be claimed. Once these artefact requirements (tags) have been defined, suppliers can link items to artefacts based on these requirements.
Linking item tags to artefacts is available once the work order has been marked done. Item tags will only be available to link if the order belongs to an artefact-configured Service Category.
1. Navigate to the relevant Order's Submit Claim screen.
2. Click on the gallery tab.
3. Click the relevant item. The list of tags for that item will appear. Each item may have one or more tags. All artefacts will be displayed. You can filter the artefacts in the right hand corner
4. Select the tag you wish to apply to an artefact. The tag will turn blue
5. Click on the image or document you wish to apply the tag. Image and document artefacts are displayed on separate tabs so you may need to switch tabs to locate the correct artefact.
6. Click Save. If you do not click Save, your artefact mappings will not be saved to the tag.
Ensure that all tagging requirements are met for each item. If you have met all of the artefact requirements for that item, the red cross will be replaced with a green tick. Items with a red cross (unsatisfied artefact requirements) cannot be included in your claim. If you wish to claim for the item, you must map the item to an appropriate artefact.
Once all items that you wish to claim for display a green tick, you can proceed to submit your claim.