If the Supplier on your Order is unable to complete the work in the Service Period time specified, they will submit an Extension of Time request that requires your approval or rejection before work can continue.
1. Select Worklist from the ConSol menu
2. From the drop down select All
3. Scroll down to the Orders section and click Request for Extension of Time.
4. Click the Action button next to the request you want to process.
The Approve Extension of Time Request screen appears with the Details tab displayed, and you now have two options to proceed with the Extension of Time request:
Approve the request:
Take note of the New Requested End Date and the Reason Given by Supplier, and click the Approve Extension Request button.
Reject the request:
Fill in the reason for rejecting the request in the Reject Extension Request Reason field, and click the Reject Extension Request button. The Request is returned to the Supplier for them either to accept the Customer response or make another request.
On approving the Order date extension, the Project View end date will automatically be extended to match the new end date of the Order. If you are not the Project View owner, the owner needs to extend the Project view end date to accommodate the change.